Bank of America Financial Center

Reviews about Bank of America Financial Center

• Arnie Roeland

  Oct, 10 2018
  ★ ☆ ☆ ☆ ☆
  This is why I do not bank with this bank. I walked in with a local customers check my identification even my credit cards and because I didn’t have an account there they said their machine wouldn’t read the check although every single number was legible. Then I called the manager over and still without the machine working it will not be possible so basically my customers check is useless at their own bank. I find it hysterical he stupid that a machine that should read a check doesn’t read it and rather than go to try another machine or have the manager manually input it they just refused to help me out. Banking has gone crazy with some banks but this one in particular I can see why the parking lot is empty and so many bad reviews
• Laura Rys

  Jan, 10 2018
  ★ ★ ☆ ☆ ☆
  No matter what you are trying to do at this branch (other than use the ATM), it will take FORVER. I have accounts with BoA, Wells Fargo (Advisors--but use the regular branches all the time) and TD Bank. At Wells and TD they are quick and I'm always in and out for simple deposits or cashing checks, etc...AND since I go there (denville branches) so frequently, they know me and always remember my name. But not at BoA--total opposite experience, and I dread having to go there because, like most people, I'm trying to run my errands and get home without wasting the whole day. Also, their hours are TERRIBLE at BoA!!! They open at 9 and close at 4 on weekdays. How is a person working a regular 9-5 supposed to use the branch??! You might think--"well just use the ATM!" But nope!! Not an option either, because the ATM hours are the same as the bank hours (which is the most ridiculous thing I've ever seen at any bank)!
  
  At BoA, they will have the same number of tellers available (usually 2), but even if I'm next in line, I wait FOREVER. I go in for the same thing once a month and they NEVER remember and then always take a very long time just to cash a check, and they also have to have the manager come override it or check it (I really don't know why they always have to call him over). Also, they NEVER remember my name and their first question after "how can I help you today" is always "do you have an account with us?" You'd think they'd know the answer by now....all the other banks do! I dread going into this place and would use another branch if there was one closer to my home, but unfortunately this is the closes branch to me and the next closest is rather far away. Plus, there's a Wells Fargo in the same strip mall and a TD two blocks away, so the only convenience is the location, as I can visit all 3 in a row if necessary. Oh, and I suppose one other positive aspect is the fact that they WILL let non-account holders cash a check written from a BoA account for free, which many banks don't let you do these days. If you're trying to bank quickly and you can use their online banking tools--do it!! Avoid this branch!!

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